Shipping Protection Policy

At Outback Tourer, we want your order to arrive safe and ready for your next adventure. While we pack every item carefully, sometimes things can happen during transit. To give you peace of mind, we offer Shipping Protection to cover your order against loss or damage.

WhatShipping Protection Covers

✅ Damage

  • If your product arrives damaged, defective, or unusable due to shipping, we’ll replace it at no cost once the damage is verified.
  • The damaged item will need to be boxed and returned to us. We’ll provide a return label, and your replacement will be dispatched as soon as the damaged item is in transit.
  • Note: This coverage applies to product damage only, not to packaging damage.
  • If item is taken from depot it needs to be returned to depot.

✅ Loss

  • If your order is lost in transit and confirmed undeliverable by the carrier, we’ll replace your order.

✅ Peace of Mind, Guaranteed

  • Enjoy your gear knowing that you’re fully covered from the moment it leaves our warehouse.

✅ Covers Accidental Damage in Transit

  • Even if the courier bumps or drops your item, you’re protected.

What’s NotCovered

❌ Orders delivered to an incorrect address provided by the customer

❌ Minor cosmetic damage to packaging (if the product itself is unaffected)

❌ Delivery delays due to the carrier or customs processing

❌ Items left unattended after confirmed delivery (even if safe place instructions were provided)

❌ Theft of items marked delivered by the freight company

How to Make a Claim

1. Notify us within 24 hours of delivery (or the expected delivery date if lost).

2. Provide proof – photos of damage, your order confirmation, or carrier tracking number.

3. We’ll review and process your claim within 3–5 business days.

Cost of Shipping Protection

  • Shipping Protection is available at checkout for a small fee based on your order value.

  • If declined, Outback Tourer cannot be held responsible for damage, loss, or theft once the order has left our warehouse.