Hybrid Caravan Warranty

Outback Tourer Warranty Terms

Our hybrid caravans are built to last, and we back them with a warranty for your peace of mind. Travel with confidence knowing you're covered. Learn more about our warranty terms here.

Your Consumer Rights Under Australian Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund, along with compensation for any other reasonably foreseeable loss or damage. If the product fails to meet acceptable quality standards, you are entitled to a repair or replacement, provided the issue is not classified as a major failure.

All Outback Tourer caravans come with a 1-year limited manufacturer's warranty, starting from the original date of purchase along with a 7-year structural warranty. To make a warranty claim, please retain your sales invoice as proof of purchase, which will be required when submitting a claim.

Outback Tourer Caravan Warranty – Third-Party Products

Please note that certain components and appliances in your Outback Tourer caravan, such as couplings, AU diesel heaters, Dometic dust reduction and fridge, Truma air conditioning, stoves, air conditioners, radios, and televisions, are supplied by third-party manufacturers. These items are covered by their own separate warranties and are not included under the Outback Tourer warranty.

While these components fall outside our warranty coverage, Outback Tourer will, at our discretion, assist you in submitting a claim with the relevant manufacturer. We will make every reasonable effort to help you access the benefits of any applicable third-party warranties.

Warranty Claims

Claimant: This warranty applies exclusively to the original purchaser of the product. Claims must be made by the person who originally purchased the product, and only within the valid warranty period.
Warranty Period: The warranty period begins from the date of the original purchase and lasts for 12 months, unless stated otherwise for specific parts. For example, the structural integrity of the drawbar and chassis is covered for 7 years from purchase date.
Applicability: This warranty applies only to products sold as "new" and does not cover items bought through auction, or those marked as "factory seconds," "ex-demonstration," or "damaged," unless explicitly stated by us.
Non-Transferability: This warranty is personal to the original purchaser and cannot be transferred to another person or entity. If the product is resold to a third party, this warranty will be void.
Rental Use Exclusion: This warranty does not apply to products used in hire schemes or rentals. Renting or hiring out your product may impact any warranty claims you might otherwise have.

Exclusions & Limitations

The following conditions and types of damage are not covered under this warranty:

Outback Tourer caravans are crafted for recreational use only. These caravans are intended for short-term living and travel, such as camping or road trips. They are not built for permanent residence or commercial operations.

If the caravan is used for any commercial purposes, including rental, leasing, or as a mobile business asset, the warranty will be void. Commercial use also includes using the vehicle for extended living arrangements or as part of a business operation.

By using your Outback Tourer caravan for recreational purposes only, you ensure that your warranty remains valid and that you can fully enjoy the quality and durability of your vehicle.

Misuse or Improper Maintenance: Damage resulting from unauthorized modifications, misuse, accidents, or failure to follow the product's care instructions. For example, failing to service your caravan or camper as recommended, using the product in unsuitable conditions, or exceeding weight limits can invalidate the warranty.
Non-Approved Repairs: If warranty repair work is performed by anyone other than an authorized service provider, or if the product is altered by an unapproved third party, the warranty will not cover any resulting issues or damage.
Normal Wear and Tear: This warranty does not cover damage due to regular wear and tear. Examples include rust, wheel and tire wear, paint fading, or issues with zips and mesh components.

Warranty Coverage Details

If your warranty claim is accepted, the remedies available include:
Repair or Replacement: We may choose to repair or replace the product or its faulty parts at our discretion. We will also cover the cost of these repairs if performed by an authorized service provider.
Refund: If the product has a major failure or is found to be defective and cannot be repaired in a reasonable timeframe, you may be entitled to a full or partial refund depending on the circumstances.
Limitations of Liability: Except as required by law, our liability is limited to the price paid for the product. We will not be responsible for any consequential or incidental damages, including punitive or exemplary damages.

Items Not Covered by Warranty

At Outback Tourer, we are committed to providing high-quality vehicles, but it’s important to understand the limitations of our New Vehicle Warranty. Repairs, replacements, and adjustments under this warranty will not cover issues resulting from the following:

Ordinary wear and tear, misuse, neglect, overloading, or continued use after discovering a fault. Modifications or alterations that have not been approved by Outback Tourer, or the installation of non-genuine parts, accessories, or components are also excluded. The warranty does not cover damage caused by accidents, impact, fire, theft, war, illegal use, or malicious damage by a third party.

Environmental factors such as acid rain, industrial fallout, salt, sand, stones, tree sap, bird droppings, windstorms, flooding, hail, extreme temperatures, and other natural occurrences are not covered under the warranty. Damage to camper tent sections, aluminum surfaces, or joints that have been treated with after-market products such as gloss finish protectants, or accidental contamination, will void the warranty on the affected parts. Water ingress caused by flooding or deep water fording is also excluded.

Repairs, inspections, or adjustments performed by parties not approved by Outback Tourer, or not in accordance with our recommendations, will not be covered. Normal maintenance tasks such as greasing wheel bearings, tightening wheel nuts, and cleaning filters (e.g., air conditioners, water pumps) are the owner’s responsibility. Axle alignment and toe-in adjustments are only covered within the first 3 months or 1000 km from the vehicle’s pick-up or delivery date. Wheel alignment is not covered if damage occurs due to hard impacts or potholes.

Fabric items like canvas, canopies, window screens, cushions, and mattress covers are covered only for defects in workmanship or materials, but not for tears, punctures, shrinkage, fading, softening, or soiling. Damage to canvas sections, curtains, or plywood finishes caused by untreated condensation is not covered. The natural deterioration of sealants over time is also excluded.

The warranty does not cover damage to the vehicle's aesthetics, including soft trim or wear caused by UV exposure, nor does it cover impact damage, whether during transit or at a camp ground. Any accommodation costs incurred while repairs are carried out are the owner’s responsibility. Failure to service the vehicle according to the manufacturer’s specifications or failure to promptly repair defects will void the warranty.

Rust, wheel and tyre damage, and paintwork issues are not covered under the warranty. Travel covers, straps, and general consumables (e.g., bearings or light bulbs) are not included, nor is damage to zips, mesh, or screens. Damage caused by vermin or pests, or damage from impacts, stone chips, sandblasting, or similar sources, is excluded. Soiling of fabrics, internal fitments, or surfaces from dust, bird droppings, humidity, condensation, etc., is not covered.

Transport or recovery costs for repairs are the responsibility of the vehicle owner. Any consequential, direct, or incidental loss or damage is not covered under the Outback Tourer New Vehicle Warranty. Statutory rights or remedies in connection with such claims should be pursued separately. Goods purchased at auction are not covered under the warranty.

Warranty Claims Procedure

Authorized Repairs: Any repairs or replacement work done under this warranty must be performed by an authorized provider or by Outback Tourer directly. Claims for repairs conducted by unauthorized third parties will not be covered.
Third-Party Claims: Our agents, or resellers are not authorized to approve warranty claims on our behalf, and we will not be bound by claims made by third parties without our written consent.
No Liability for Unapproved Claims: We will not be liable for any claims made by third-party agents or resellers unless those claims are backed by a formal written agreement between us and the third party.

This warranty is governed by Australian Consumer Law, and your statutory rights are not affected by any terms outlined above. If you have any questions about the terms or the warranty process, please contact us directly for assistance.

Outback Tourer Return Policy

Please ensure that the model of caravan you select is the right fit for your needs before purchasing or making a deposit.
Change of Mind - We do not offer refunds for change of mind, incorrect selections, or minor variations in model, colour, or specifications.
Transport, damage, repairs or parts resulting from buyer misuse or negligence are the responsibility of the purchaser and will not be covered by Outback Tourer.
Faulty Parts - If any part is found to be faulty, it must be returned to us at the purchaser's expense for assessment or replacement.